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Best AI Chatbot Platforms for Customer Engagement — AI Rankings 2026

Composite rankings from ChatGPT, Claude, and Gemini — updated weekly

26brands ranked3AI providersOct 18last updated
#BrandCLAI ScorechatgptGPTclaudeClaudegeminiGeminiTrend
1
Intercom
99
#1
#1
#1
—
2
Zendesk Chat
96
#3
#2
#2
—
3
Drift
95
#2
#3
#3
—
4
Tidio
86
#5
#5
#10
—
5
HubSpot Chatbot Builder
84
#9
#7
#5
▲ +2
6
Ada
82
#12
#4
#4
—
7
Freshchat
70
#8
NR
#7
▼ -2
8
ManyChat
67
#6
#14
#11
—
9
Freshchat (Freddy AI)
64
NR
#6
NR
NEW
10
LivePerson
63
#4
#16
NR
▲ +2
11
Gorgias
63
NR
#8
#6
▼ -2
12
Yellow.ai
57
NR
#9
NR
▲ +2
13
Kore.ai
55
NR
#10
NR
▼ -3
14
Salesforce Agentforce
54
NR
#13
#9
▲ +1
15
Chatfuel
52
#7
NR
NR
▼ -4
16
Ultimate.ai
50
NR
NR
#8
NEW
17
MobileMonkey
46
#10
NR
NR
NEW
18
Chatbase
45
NR
#11
NR
NEW
19
SnatchBot
44
#11
NR
NR
NEW
20
Botpress
42
NR
#12
NR
▼ -7
21
Landbot
39
#13
NR
NR
NEW
22
Dialogflow
36
NR
#15
NR
▼ -3
23
Kommunicate
31
NR
#17
NR
▼ -6
24
Help Scout
29
NR
#18
NR
NEW
25
Crisp
27
NR
#19
NR
NEW
26
Amazon Lex
23
NR
#20
NR
▼ -6
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