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Best AI Customer Support Agents — AI Rankings 2026

Composite rankings from ChatGPT, Claude, and Gemini — updated weekly

26brands ranked3AI providersOct 18last updated
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AI Disagreement Detected

Claude ranks Intercom #1 while ChatGPT ranks Zendesk AI #1. Highlighted cells show where individual AI rankings diverge from the composite. The truth isn’t singular — AI doesn’t agree.

#BrandCLAI ScorechatgptGPTclaudeClaudegeminiGeminiTrend
1
Intercom
98
#2
#1
#1
—
2
Zendesk AI
97
#1
#2
#2
—
3
Ada
93
#4
#3
#4
—
4
Freshdesk
73
#3
NR
#7
—
5
Forethought
73
NR
#9
#5
▲ +7
6
Drift
71
#6
NR
#6
▲ +1
7
Kustomer
70
#7
#8
NR
▲ +3
8
Salesforce Agentforce
68
NR
#4
#10
▼ -3
9
LivePerson
66
#5
NR
NR
—
10
Decagon
66
NR
#5
NR
▼ -2
11
Gorgias
65
NR
#10
#3
▲ +6
12
Sierra
64
NR
#6
NR
▼ -6
13
Freshdesk
62
NR
#7
NR
▼ -2
14
Ultimate.ai
59
NR
NR
#8
▲ +1
15
Zoho Desk
57
#8
#13
NR
▼ -1
16
Tidio
54
#9
#14
NR
—
17
Botpress
53
NR
#11
NR
NEW
18
Yellow.ai
48
NR
NR
#9
▼ -5
19
Helpshift
44
#10
NR
NR
▲ +2
20
Moveworks
41
NR
#12
NR
▲ +4
21
CustomGPT.ai
33
NR
#15
NR
▲ +8
22
Robylon
32
NR
#16
NR
NEW
23
IrisAgent
30
NR
#17
NR
NEW
24
HappyFox
28
NR
#18
NR
▲ +4
25
Gladly
24
NR
#19
NR
NEW
26
Cognigy
24
NR
#20
NR
NEW
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