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Contact Center
Best Contact Center (CCaaS) Platforms — AI Rankings 2026
Composite rankings from ChatGPT, Claude, and Gemini — updated weekly
22
brands ranked
3
AI providers
Oct 18
last updated
Leaderboard
22 brands ranked
AI Debate
consensus in 7 turns
AI Sources
Perplexity read 50 pages · 9 companies named
#
Brand
CLAI Score
GPT
Claude
Gemini
Trend
L
1
Genesys Cloud CX
99
99
#1
1
#1
1
#1
1
—
2
Five9
95
95
#2
2
#3
3
#3
3
—
3
NICE CXone
95
↑
95
#4
4
#2
2
#2
2
▲ +1
4
Talkdesk
93
↓
93
#3
3
#4
4
#4
4
▼ -1
5
RingCentral Contact Center
85
85
#6
6
#6
6
#7
7
—
6
Zendesk
82
82
#5
5
#7
7
#9
9
—
7
8x8 Contact Center
81
↑
81
#7
7
#10
10
#8
8
▲ +1
8
Amazon Connect
73
↓
73
NR
NR
#5
5
#5
5
▼ -1
9
Freshdesk Contact Center
69
↑
69
#10
10
#13
13
#10
10
▲ +4
10
Twilio Flex
63
63
NR
NR
#8
8
#6
6
—
11
Dialpad
58
58
NR
NR
#9
9
NR
NR
—
12
Avaya OneCloud CCaaS
55
55
#8
8
#18
18
NR
NR
—
13
Cisco Webex Contact Center
55
↑
55
#9
9
#17
17
NR
NR
▲ +2
14
Cisco Webex Contact Center
48
48
NR
NR
NR
NR
#11
11
—
15
Nextiva
44
↑
44
NR
NR
#11
11
NR
NR
▲ +1
16
Aircall
42
↑
42
NR
NR
#12
12
NR
NR
▲ +2
17
LiveVox
39
39
NR
NR
NR
NR
#12
12
—
18
Kustomer
36
↑
36
NR
NR
#14
14
NR
NR
▲ +1
19
Zoho Desk
35
35
NR
NR
#15
15
NR
NR
NEW
20
Salesforce Service Cloud
32
32
NR
NR
#16
16
NR
NR
—
21
Vonage Contact Center
26
26
NR
NR
#19
19
NR
NR
NEW
22
CloudTalk
24
24
NR
NR
#20
20
NR
NR
NEW
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