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Best Customer Success Platforms for SaaS — AI Rankings 2026

Composite rankings from ChatGPT, Claude, and Gemini — updated weekly

27brands ranked3AI providersOct 18last updated
#BrandCLAI ScorechatgptGPTclaudeClaudegeminiGeminiTrend
1
Gainsight
99
#1
#1
#1
—
2
Totango
90
#3
#5
#6
—
3
ClientSuccess
89
#4
#7
#5
▲ +1
4
Planhat
89
#5
#4
#7
▼ -1
5
ChurnZero
85
#2
NR
#2
—
6
Vitally
82
NR
#3
#4
▲ +1
7
ChurnZero
74
NR
#2
NR
▲ +1
8
Custify
73
#8
#6
NR
▼ -2
9
Catalyst
72
NR
#8
#3
—
10
Strikedeck
63
#6
NR
NR
▲ +1
11
UserIQ
61
#7
NR
NR
▼ -1
12
Natero
56
#9
NR
NR
▲ +1
13
Akita
54
#10
NR
NR
▲ +1
14
Intercom
51
NR
#15
#11
▲ +11
15
Pylon
48
NR
#9
NR
▲ +3
16
Velaris
46
NR
#10
NR
▲ +4
17
Salesforce Service Cloud
46
NR
NR
#9
▲ +5
18
Amity
44
NR
NR
#10
▼ -2
19
Akita
43
NR
#11
NR
▼ -2
20
SmartKarrot
41
NR
#12
NR
▲ +4
21
ZapScale
37
NR
#13
NR
▲ +2
22
EverAfter
36
NR
#14
NR
▼ -7
23
HubSpot Service Hub
33
NR
#16
NR
▼ -11
24
Freshdesk
31
NR
#17
NR
NEW
25
Zendesk
31
NR
#19
NR
▲ +1
26
UserGuiding
27
NR
#18
NR
▲ +2
27
Front
23
NR
#20
NR
NEW
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