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Best Help Desk and Customer Support Tools for SaaS — AI Rankings 2026

Composite rankings from ChatGPT, Claude, and Gemini — updated weekly

28brands ranked3AI providersOct 18last updated
#BrandCLAI ScorechatgptGPTclaudeClaudegeminiGeminiTrend
1
Zendesk
99
#1
#1
#1
—
2
Freshdesk
96
#2
#2
#3
▲ +3
3
Intercom
95
#3
#3
#2
▼ -1
4
Help Scout
89
#7
#4
#5
▼ -1
5
HubSpot Service Hub
88
#4
#5
#4
▼ -1
6
Zoho Desk
82
#5
#6
#10
—
7
Salesforce Service Cloud
76
#6
#13
#9
▲ +6
8
Front
75
NR
#7
#6
▼ -1
9
Kustomer
69
#14
#10
#7
▲ +1
10
Gorgias
64
#16
#11
#8
▲ +5
11
LiveAgent
62
#8
#12
NR
▼ -2
12
Jira Service Management
59
#10
#8
NR
—
13
Kayako
53
#9
#19
NR
▼ -2
14
HappyFox
49
#13
#15
NR
—
15
Freshservice
48
NR
#9
NR
NEW
16
Crisp
42
NR
NR
#11
—
17
Groove
41
#11
NR
NR
NEW
18
Gladly
41
NR
NR
#12
▼ -1
19
Front
40
#12
NR
NR
NEW
20
ServiceNow
37
NR
#14
NR
▼ -1
21
TeamSupport
34
#15
NR
NR
NEW
22
Crisp
33
NR
#16
NR
NEW
23
Re:amaze
30
#17
NR
NR
NEW
24
Tidio
30
NR
#17
NR
▼ -6
25
Hiver
28
NR
#18
NR
▼ -4
26
SupportBee
26
#18
NR
NR
NEW
27
Vision Helpdesk
26
#19
NR
NR
NEW
28
ProProfs Help Desk
24
#20
NR
NR
NEW
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