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Best Help Desk and Customer Support Tools for SaaS — AI Rankings 2026

Composite rankings from ChatGPT, Claude, and Gemini — updated weekly

27brands ranked3AI providersMay 31last updated
Help Desk AI DebateWatch 3 AI models argue the top 5 — consensus reached in 4 turns
#BrandCLAI ScorechatgptGPTclaudeClaudegeminiGeminiTrend
1
Zendesk
99
#1
#1
#1
—
2
Intercom
95
#3
#3
#2
—
3
Help Scout
89
#7
#4
#5
—
4
HubSpot Service Hub
88
#4
#5
#4
—
5
Freshdesk
84
NR
#2
#3
—
6
Zoho Desk
82
#5
#6
#10
—
7
Front
75
NR
#7
#6
—
8
Freshdesk
74
#2
NR
NR
—
9
Salesforce Service Cloud
70
#6
NR
#9
—
10
Kustomer
66
#14
#12
#7
▲ +2
11
LiveAgent
59
#8
NR
NR
▼ -1
12
Kayako
59
#9
#14
NR
▲ +1
13
Jira Service Management
59
#10
#8
NR
▼ -2
14
Crisp
56
NR
#10
#11
—
15
Gorgias
55
#13
NR
#8
—
16
Pylon
49
NR
#9
NR
—
17
HappyFox
46
#15
#17
NR
▲ +3
18
Hiver
44
NR
#11
NR
▼ -1
19
Front
42
#11
NR
NR
NEW
20
Gladly
41
NR
NR
#12
▼ -2
21
Groove
40
#12
NR
NR
NEW
22
Tidio
40
NR
#13
NR
▼ -3
23
Featurebase
33
NR
#15
NR
▼ -2
24
ClearFeed
31
NR
#16
NR
▼ -2
25
ThriveDesk
28
NR
#18
NR
▼ -2
26
SupportBay
24
NR
#19
NR
NEW
27
ProProfs Desk
24
NR
#20
NR
NEW
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