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Best Help Desk and Customer Support Tools for SaaS — AI Rankings 2026

Composite rankings from ChatGPT, Claude, and Gemini — updated weekly

29brands ranked3AI providersJul 19last updated
Help Desk AI DebateWatch 3 AI models argue the top 5 — consensus reached in 6 turns
#BrandCLAI ScorechatgptGPTclaudeClaudegeminiGeminiTrend
1
Zendesk
99
#1
#1
#1
—
2
Freshdesk
96
#2
#2
#3
▲ +3
3
Intercom
96
#3
#3
#2
▼ -1
4
Help Scout
88
#7
#4
#7
▼ -1
5
HubSpot Service Hub
87
#4
#6
#4
▼ -1
6
Zoho Desk
84
#5
#5
#9
—
7
Salesforce Service Cloud
74
#6
#10
#12
▲ +1
8
Kustomer
74
#14
#15
#5
▲ +2
9
Gorgias
71
#13
#7
#6
▲ +3
10
Front
67
NR
#8
#8
▼ -1
11
LiveAgent
63
#8
#11
NR
▲ +2
12
Jira Service Management
63
#10
#9
NR
▼ -1
13
Kayako
57
#9
NR
NR
▲ +1
14
HappyFox
54
#15
#12
NR
▲ +3
15
Front
53
#11
NR
NR
NEW
16
Groove
51
#12
NR
NR
NEW
17
Crisp
49
NR
#17
#11
▼ -2
18
Gladly
45
NR
NR
#10
—
19
Pylon
38
NR
#13
NR
—
20
Tidio
37
NR
#14
NR
▼ -4
21
TeamSupport
32
#16
NR
NR
NEW
22
Plain
31
NR
#16
NR
NEW
23
SupportBee
29
#17
NR
NR
NEW
24
Vision Helpdesk
27
#18
NR
NR
NEW
25
Featurebase
27
NR
#18
NR
NEW
26
ProProfs Help Desk
26
#19
NR
NR
NEW
27
ThriveDesk
26
NR
#19
NR
NEW
28
BoldDesk
24
NR
#20
NR
▼ -6
29
Hiver
23
#20
NR
NR
▼ -9
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