Freshdesk AI Ranking — What ChatGPT, Claude & Gemini Say

AI Visibility Score (CLAI Rank)85 / 100

freshworks.com ↗

85/ 100

#4in AI Customer Support category

Agent-Adoption Score48(L2)→Scanned May 1, 2026

Also Ranked In

AI also ranks Freshdesk in 8 other categories.

CRM#5 Live Chat#7 Help Desk#7 AI Chatbots#8 Contact Center#14 Uptime Monitoring#14 Knowledge Base#17 Customer Successarchived#23

AI Customer Support AI DebateWatch 3 AI models argue the top 5 — consensus reached in 6 turns · May 10, 2026

As of May 10, 2026

ChatGPT#3

Affordable AI solutions with effective ticket automation and deflection.

AudienceSMBs, startups

PricingMid-range

StrengthOffers a user-friendly interface with powerful AI-driven automation.

ContextDirect Recommendation

Confidence

80%

Claude#6

Accessible pricing at $29/agent/month, Freddy AI agent at $100/100 sessions, omnichannel support, good for mid-market, 1000+ integrations

AudienceSmall to mid-market teams wanting affordable AI automation without enterprise complexity or overhead

PricingMid-range

StrengthMost accessible entry point with straightforward pricing and quick setup, balancing AI capabilities with ease of use for smaller teams.

ContextDirect Recommendation

Confidence

72%

Gemini#7

Integrated within the Freshworks suite, Freddy AI offers robust automation for ticket deflection, agent assist, and sentiment analysis, enhancing overall support efficiency.

AudienceSmall to large businesses seeking an integrated, affordable, and comprehensive customer service platform with strong AI capabilities.

PricingMid-range

StrengthProvides a cost-effective, all-in-one solution for customer service with powerful AI features embedded across the Freshworks ecosystem.

ContextAlternative

Confidence

75%

CLAI Score History